Shipping policy

Shipping Policy

Last updated: November 14, 2026

Thank you for shopping with PEVLORA. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are normally prepared within 1-2 business days after payment is confirmed. Orders are not processed on weekends or public holidays. Processing can take longer during high-demand periods, launches, or promotional events. If a material delay affects your order, we will contact you using the email address provided at checkout.

Delivery Times

Estimated delivery times begin after your order has been processed. Cross-border delivery is generally estimated at 5-8 business days. This is an estimate, not a guaranteed arrival date. Customs clearance, carrier capacity, weather, public holidays, remote-area delivery, and other events outside our control can extend delivery times.

Fulfillment and Tracking

Orders may be prepared by an overseas warehouse, supplier, or fulfillment partner. When tracking is available, we will send it to the email address provided at checkout. Carrier tracking can take a few business days to update after the parcel has been accepted.

Shipping Address

Please check your address carefully before placing an order. Customers are responsible for providing a complete and deliverable shipping address. PEVLORA cannot accept responsibility for delays, losses, reshipment charges, or other costs caused by an incorrect, incomplete, or undeliverable address. If you spot an error, email stor2you@gmail.com immediately. Address changes cannot be guaranteed once processing has begun.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Lost, Damaged, or Delayed Shipments

If your order is damaged, appears lost, or has not arrived after a reasonable period beyond the estimate, email stor2you@gmail.com with your order number and any helpful supporting details. We will investigate with the relevant fulfillment or delivery partner and work toward an appropriate outcome where applicable.

Contact

For shipping questions, contact stor2you@gmail.com.

Optional Shipping Protection

Extra support if your parcel is lost or damaged in transit. Contact us with your order details so we can review the issue and arrange an appropriate resolution.

After an eligible issue is verified, we may arrange a replacement or refund. This optional service does not cover delays alone, an incorrect shipping address, or theft after a parcel is marked delivered.

Contact stor2you@gmail.com with your order number and supporting details. Your rights under our Shipping Policy, Refund Policy and applicable law continue to apply.